Customer Experience Specialist
Are you an excellent communicator and know how to put the customers first?
We are looking for a Customer Experience Specialist who will be working closely with both our determined world-class online sales team and customers directly. You will support and build bridges with our internal and external clients to ensure that they have the best experience on our platform.
If you believe that you have the drive, energy, and sophistication to accomplish the task above, take a look at...
What you will do...
- Manage day-to-day operations, including campaign setup, tracking the campaign delivery and monitoring performance.
- Deliver excellent customer service via live chat/email and manage the needs of Adcash customers to optimize their experience with our online advertising platform.
- Perform quality assurance/quality control checks on client campaigns to ensure that all placements and creatives have been set up correctly.
- Ensure that Adcash brand compliance is followed and consistent throughout all campaigns that are being set up on the network.
We'd love to meet someone with...
- 1+ years of Customer Service experience
- ability to work 15.00-00.00 (GMT+3) shift that caters to our overseas customers
- experience in online advertising
- positive, enthusiastic and passionate customer-focused attitude
- multitasking skills, diligence as well as strong attention to detail
- a will to keep learning
- versatility to work well as a team member as well as independently
- excellent written and spoken English; other languages are an advantage
The life of an Adcasher includes…
- Friendly team, where you will collaborate and learn
- Use of the latest tech and equipment
- Flexible work conditions and the possibility to work remotely
- A cool pet-friendly office in the city center
- Health and sports compensation
- Financial support for your work-from-home expenses
- Fun and memorable team events
- Access to an online training platform for further self-development
A little bit about Adcash
Adcash is a global online advertising platform. Our team has been rocking the ad tech industry since 2007; we've offices in Tallinn, Barcelona, and Sofia.
We have 10K+ active campaigns worldwide that are shown in 195 countries and reach 200M+ unique internet users daily. There's a high probability you've seen our ads when browsing the web.
Our teams are agile. We keep in mind transparency, scaling, automation, simplicity, and data-driven decisions to make our work impactful. We are customer-centric, and we aim to deliver profitable solutions.
If this matches how you want to work and develop, we'd love to hear from you! Please send us your CV in English.
Don’t forget to check out our Instagram account to find out what it's like to be an Adcasher!
- Support Operations
- Customer Experience Specialist
- Remote status
- Hybrid Remote
Adcash is a global online advertising platform. With advanced in-house optimization technology and over 14 years’ ad tech experience, we provide businesses with digital advertising tools that deliver real results. Our platform enables advertisers to reach global audiences and allows publishers to monetize web traffic with minimal effort.
Customer Experience Specialist
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