Are you an excellent communicator and know how to put the customers first?
We are looking for a Customer Experience Specialist who will be working closely with both our determined world-class online sales team and customers directly. You will support and build bridges with our internal and external clients to ensure that they have the best experience on our platform.
If you believe that you have the drive, energy, and sophistication to accomplish the task above, take a look at...
What you will do...
- Manage day-to-day operations, including campaign setup, tracking the campaign delivery and monitoring performance.
- Deliver excellent customer service via live chat/email and manage the needs of Adcash customers to optimize their experience with our online advertising platform.
- Perform quality assurance/quality control checks on client campaigns to ensure that all placements and creatives have been set up correctly.
- Ensure that Adcash brand compliance is followed and consistent throughout all campaigns that are being set up on the network.
We'd love to meet someone with...
- 1+ years of Customer Service experience
- ability to work 13.00-22.00 (GMT+3) shift that caters to our overseas customers
- experience in online advertising
- positive, enthusiastic and passionate customer-focused attitude
- multitasking skills, diligence as well as strong attention to detail
- a will to keep learning
- versatility to work well as a team member as well as independently
- excellent written and spoken English; other languages are an advantage
The life of an Adcasher includes…
- Access to the latest technologies and equipment
- A cool, pet-friendly working environment in the city centre
- Health insurance and sports compensation
- Access to online training platforms for further self-development
- The possibility to work remotely
- Fun and memorable team events
- Working alongside the coolest team you’ll ever meet
A little bit about Adcash
Adcash is a global online advertising platform. Our team has been rocking the ad tech industry since 2007 and we’ve offices in Tallinn, Barcelona and Sofia.
We have 10K+ active campaigns worldwide that are shown in 196 countries that reach 200M+ unique internet users every day. There’s a high probability you’ve seen our ads when browsing the web.
Do you wish to join our fun-loving team, full of data-driven innovators and passionate collaborators? We'd love to hear from you! Please send us your CV in English.
Don’t forget to check out our Instagram account to find out what it's like to be an Adcasher!